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Payment and refund rules


Payment


  Attention! Only confirmed via e-mail prepayment allows you to participate in the chosen tour!

  There are 2 types of the trips to the Chernobyl Zone –  scheduled tours and tours on request. You need to apply for the both minimum 2 weeks in advance (this time is necessary to receive all necessary formal permissions and passes), and make a prepayment. The modes of payment of the two tour types are different.

  For scheduled tours: after submitting the application for the tour you must make an advance payment, equal to 25%. On boarding the bus you must have the exact amount of the rest of your payment. 
  Attention!  All unpaid requests for the scheduled trip will be cancelled 4 days after receipt.

  For tours on request: after submitting the application for the tour and settling all details of your trip with the CHERNOBYL TOUR®'s manager, you should pay 50% of the trip price to start receiving all necessary formal permissions and passes. The second part of the tour cost should be paid on boarding the bus.
  Private tour price covers 3 tour calculations. In cases when some extra calculations need to be done (the size of the group changes, citizenship of a participant or any other input data), extra fee is applied.

  For the both types of the tours: in case of changing the cost of the trip, for those tourists who have already booked and prepaid the participation in this tour, the remaining amount in dollars remains the same and does not change.



Payment process

Our manager will get in contact with you for elaborating the details of the payment. Among available options are:
- payment on our bank account,
- PayPal,
- Western Union, MoneyGram,
- online payment service Interkassa.com, etc..
When making a prepayment online, the transfer commission is fully paid by the sender.

 

Refund policies


  If you discover that you are not able to participate in an already prepaid tour – don't worry: CHERNOBYL TOUR® have made the options to refund your money. The rules are as follows:


  For scheduled tours:
1) - if you cancel your participation in the tour more than 15 days before the tour date, we refund you all the amount paid;
2) - if you cancel your participation in the tour less than 15 days before the tour date, we do not refund your 25% prepayment.

  For tours on request:
1) - if your whole group cancel your participation in the tour more than 15 days before the tour date, we take 10% of the tour price, and refund you the rest;
2) - if your whole group cancel your participation in the tour less than 15 days before the tour date, we take 25% of the tour price, and refund (in case you have prepaid the tour cost in full) you the rest;
3) – if part of your group cancel their participation in the tour less than 15 days before the tour date, the total group price of your private tour will not be recalculated.

For the both types of the tours:
1) - the cost of refund money transfer is paid by the client.
2) - CHERNOBYL TOUR® refunds 50% of the tour cost to a participant in case of force-majeure on the day of the trip (disastrous weather, actions of the Zone and state authorities, etc.).
3) - if we have to break the tour due to a participant's wish or fault (i.e. pre-term departure or forced deportation caused by the rules violation) the cost of the trip is NOT reimbursed.


CHERNOBYL TOUR® will not compensate any accommodation and travel-related expenses, as well as other costs that are not connected directly to the tour to Chernobyl.
In case if tourist doesn't show up at the bus by the time of departure because of any reasons which don't depend on CHERNOBYL TOUR®, in the case of non-admission of the client to the Zone because of alcohol or drug intoxication, as well as a hangover from these, we do not accept any claims and there is no pre-payment refund.